FAQ

Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from Ideal and credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 3-15 business days.
Foreign shipping could take up to 3-20 business days.
Lipcare and lipglosses will take 2-8 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
PostNL & DHL
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for all orders over €100 in Europe. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that shipping rates could vary depending on your region.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 14 days of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
A refund request can be submitted within 2 days after the purchase is made. Please note that since all phone cases are handmade, once your phone case is created, the amount paid cannot be refunded. Thank you for your understanding.
In the case of product damage, you will need to provide proof.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.